Louis Satmaria the local SunTrust Bank branch manager told me when I visited him this afternoon that he didn’t have a phone number or address to contact the department in charge of closing accounts and issuing disbursements for monies remaining in the accounts upon closure.
When I told him to call the SunTrust powers that be and ask for it, Satmaria said, “I don’t know if they will give it to me.”
When SunTrust closed my account (because I filed a complaint with the Federal Reserve for the excessive overdraft fees and charges) I had $365.14 in the account and since have deposited another $112.61 on Saturday April 25 via Paypal and the School Board employee tells me my over $2,600 monthly salary has also already been deposited (which usually posts the lasts day of the month with the bank).
Yet SunTrust is curiously showing a zero balance and claims it doesn’t know where the money is! Bank Fraud 101 at SunTrust. Email your complaint about SunTrust and join the class action lawsuit.
….Thankfully after just posting this blog, as I now must update it, I want to thank God for the power of the media and governmental regulation, without which big business would try to swallow the consumer whole.
I just received a phone call from Mr. Satmaria telling me the check is in the mail, although he didn’t know how much the check was for. Mr. Satmaria was courteous and confided in me telling me that the letters I received (from the powers that be at SunTrust) were beyond his control and the doing of higher level management who always put the local branch manager’s name on them.
I in turn suggested Mr. Satmaria not let SunTrust higher-ups keep him out of the loop when they poorly and mischievously handle customers with malicious intent during an account cancellation, while putting his (the branch manager’s) name on the correspondence.
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www.PaulFDavis.com – worldwide speaker, author & consumer advocate