Category Archives: aaa

Johnny’s Towing and Auto Body Shop Bad Business Practices – Deland, Orange City, Volusia County

Beware of Johnny’s Autobody Inc. – Shop and Towing230 S Industrial Dr
Orange City, FL 32763Beware of doing business with Johnny’s Towing and Autobody Inc. in Orange City, Florida. They have some highly questionable business practices, which many may deem bad and unethical. They also lack professionalism pertaining to standard and customary business practices.

I had my Honda taken from me in Deland on July 8, 2008 by the police against my will after I was hit by a drunk driver who was taken to jail. My car was kept at Johnny’s Auto Shop for 3 days, but they charged me for 4 days when I arrived at 9am to pick up the car on the morning of July 11th. Johnny’s refused to show me an itemization of charges and demanded cash before they would give me an itemized invoice and my car.

Johnny's Auto Body sign

Johnny's Auto Body sign Surprisingly, Johnny wouldn't let me take any of my personal items (like breath mints) out of my car. Johnny and his secretary were too ashamed to give me their names when I asked and were quite rude, evasive, and secretive. It kind of gave me the feeling that they knew they were up to no good and were always trying to cover their tracks.Johnny's Auto Body Tow truck

They refused my minister’s tax exemption with the state of Florida. After paying $331.52, Johnny refused to allow me and my mechanic next door into his storage yard (which is marked “not responsible for vehicles or contents”). Johnny wanted $55 to move my car 20 yards on to the street so my mechanic could make an estimate. Refused to allow me to park my rental car in his massive empty parking lot, nor to wait in his lush AC office lobby while AAA took 2 hours to come. Johnny has big jugs of water from Crystal Springs but wouldn’t give me a cup. Johnny wanted to charge me $25 to use his bathroom and $25 for a legible copy of the invoice to be mailed me – having no ink for the copier initially providing me a very poor faded copy of the invoice which could hardly be seen.

Large empty parking lot at Johnny's

Large empty parking lot at Johnny's

Upon walking around a bit and talking to Johnny’s neighbors, I also discovered Johnny is disliked by some businessmen on his street. Auto Work next door told me, “Johnny’s Auto Body is unprofesional in their approach. He treats people unfair and his neighboring businesses.”

Auto Works are some very nice guys next to Johnny’s Auto Shop. Auto Works told me that Johnny called the police on a woman who’s battery died in front of his shop to have her arrested and her car removed. Auto Works next door told me Johnny complains about the grass when they mow it and any cut grass gets blown over into his side. 

Ramirez Auto, a stone’s throw from Johnny’s shop, told me this about Johnny:

“Since we changed locations to the new workshop, he treats us like Hispanic idiots just because we’re unable to understand or speak the English language. We have enough education to say, ‘Good Morning’ and believe in the sincerity of people. We feel very badly when they do not answer us and look at us badly us treating us like Hispanic idiots.”

Upon examining State records, I noticed numerous traffic citations against Johnny’s and owner John Brucato which is cause for safety concerns. 

I encourage you to add your complaints here as well and most importantly with the Better Business Bureau.

Johnny's Storage Yard Not Responsible

Johnny's Storage Yard Not Responsible

May 14, 2006 post by a disgruntled customer on  said below:

Lied to. Would not release my vehicle for 3 days .Told police they were closed.Should lose privledge
advertised as open 24 Hrs. Towed vehicle after a arrest on a Fri. night. Were told by DeLand P.D. to release car…. advertised as open 24 Hrs. Towed vehicle after a arrest on a Fri. night. Were told by DeLand P.D. to release car. Said they would call me on Sat. Never did. I called 20x and was told they will not open till Mon. And will add money because I “aggravated them”. I will be suing in civil court. They were also not on they Counties rotation to tow vehicles. I lost 2 days of work and they charged me 2 extra days of storage.  


Send any additional complaints you have about Johnny’s auto body and towing to ……state in your complaint that you authorize Paul F Davis to post these complaints on your blog to notify and alert the general public and consumer.


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Filed under aaa, aaa plus, auto body shop, conspiring to defraud, consumer advocacy, crime, customary business practices, deland, johnny's towing, law & order, lies and deceit, orange city, punitive damages, unfair insurance practices, volusia county

AAA Plus Lies, Deceit, Breach of Contract, and Unfair Billing Practices

I have been a AAA member since 1987 when I began driving. My grandfather U.S. Army Lt. Colonel Paul Krofchik had me on his account until I got my own AAA account on August 15, 2001.

I upgraded to AAA Plus on July 7, 2008 and when I was hit by a drunk driver who destroyed my car and nearly killed me on July 8, 2008 in Deland, FL I immediately called AAA for roadside assistance. They told me they could not be out to the site until two hours later, maybe an hour an a half at best. Deland policed removed my car against my will and towed it to an auto body shop.

When I called AAA the next day to come pick up my car, they refused to honor my newly purchased AAA Plus account telling me I must wait 3 days for it to be approved.  Meanwhile I had to pay an extra $25 a day while my car waited at the salvage yard to be picked up.

Ironically, after I called today to get the roadside assistance (that after a 3 day wait) I was told my father-in-law’s credit card had to be re-authorized.  After going through that grueling process with two AAA reps, my call was forwarded to what was to be a supervising dispatcher to get me a tow truck to transport my car from Orange City to Orlando.

As if I had not gone through enough hell already getting me to the membership rep 7044 Aurora Marinta who wonderfully took care of the membership issue telling me I did not need to pay any more and that the other rep was incorrect….then I got Mr. Gene Ford who asked me the same questions before processing my Friday morning July 11th, 10am appointment to tow my car.  Gene after digging deeper in his trusty computer realized Aurora had already dealt with and handle the matter of concern and proceeded to book me a tow truck for 10am Friday morning.

Then after all that aggravation, 5 minutes later I received a phone call from Heathrow, FL rep Faye Morgan who informed me the appointment would not stand because AAA only makes appointments on Tuesday thru Thursday, not on busy days such as Friday. Hence my long awaited appointment for a tow truck was canceled.

What is the moral of the story? Use another company other than AAA because their employees are not communicating properly nor accurately with one another. The consumer is being falsely promised services, contracts are being breached, services withheld, and lies with deception being fed the consumer.

The fact I am in pain physically and stress emotionally after being nearly killed by a drunk driver does not matter. As Mr. Ford said he has to first confirm my membership is current. As I told him it’s all about money, not serving people.

Unless you like such a gruelling experience, I advise you to look elsewhere than AAA.  I was to have service for both me and my wife, after 2 days of hell signing up.  Than on the 3rd day when I attempted to use their service, they raised their fees suddenly and now want to charge me another $28 to get my wife on the policy.

AAA stinks and your complaints should promptly be filed at the Better Business Bureau immediately.

To file a class action lawsuit against AAA, send your complaints to Paul F Davis and post them here by a comment.

Paul F Davis – consumer advocate

Paul F. Davis is a world-changing leadership & diversity speaker who has touched over 50 countries & 6 continents building bridges cross-culturally and empowering people throughout the earth to live their dreams!


Paul is the author of 14 books. Paul has appeared on numerous internationally broadcast radio shows from Oprah & Friends to Fox News Radio to talk about conflict resolution, peacemaking, foreign policy, and diplomacy. Playboy Radio’s Afternoon Advice host Tiffany Granath calls Paul an “awesome” relational coach and recommends his books on love, dating, and sexuality.


Academically outstanding Davis was trained in transformative mediation & conflict resolution (Hofstra Law School); strategic negotiations (Harvard Business School & U. of Washington); advanced interrogation (Reid & Associates founders of the polygraph); and NLP & Life Coaching (NLP & Coaching Institute of California).


Paul humorously and elegantly transforms individuals and organizations.


Paul’s organization Dream-Maker Inc. builds dreams, transcends limitations, & reconciles nations.


Paul worked at Ground Zero in NYC during 9/11; helped rebuild a home at the tsunami epicenter; comforted victims of genocide in Rwanda; spoke to leaders in East Timor during the war; inspired students & monks in Myanmar; promoted peace & reconciliation in Pakistan; and has been so deep into the bush of rural Africa where villagers had never before seen a white man.


Paul empowers people to love passionately and live fearlessly.

I’m prepared to sue AAA for lies, deceit, breach of contract, unfair billing practices and punitive damages.

Please report to the Better Business Bureau immediately any similar problems with AAA.

Paul F Davis – consumer advocate

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Filed under aaa, aaa plus, bad faith claim, breach of contract, conspiring to defraud, consumer advocacy, crime, legal matters, punitive damages, safety