Category Archives: customer service consultant

Customer Service Trainer for Customer Service Managers & Customer Service Reps

As a worldwide speaker, life-changing author, and executive consultant I never in a million years would have anticipated training customer service managers & reps. However by reason of my global travels, cross-cultural interaction, understanding of the geography of thought, and interpersonal intricacies of the many ethnicities worldwide I stumbled upon this opportunity to serve the customer service sector.

Of course my training in negotiations at Harvard Business School, conflict resolution at Hofstra Law School, advanced interrogations at Reid & Associates (founders of the polygraph), and NLP didn’t hurt to pad my resume and provide me some communicative genius and expertise to serendipitously fall into this field.

A personal touch often alleviates any need for conflict resolution down the road if you can simply train your customer service managers and reps to be polite. Being polite however doesn’t come easy for Americans who are increasingly impatient, a bit selfish, and somewhat arrogant.

Being self-righteous and trying to make a point never works well for customer service reps. The alternative approach is far more successful, that is listening, empathizing, and agreeing with the consumer. To do otherwise is to quickly create an adversarial relationship and erect walls of resistance.

Creating win-win cooperative alliances is the objective customer service reps should pursue. Navigating through the relational and interpersonal complexities however requires grace, skill, and conflict resolution expertise. – Customer Service Trainer for customer service managers & reps worldwide

Invite Paul to speak to your company and customer service reps for a revolutionary experience. /

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Filed under customer service and conflict resolution, customer service consultant, customer service expert, customer service manager, customer service problems, customer service trainer

Customer Service Problems, Verbal Defecation Nation & America’s Foul Future

Customer service problems and a flawed interpersonal foundation in America is a customer service nightmare many multinational companies recognize and are quick to avoid. When a nation embraces verbal defecation over its airwaves, TV screens, print media, and classrooms it is undoubtedly in big trouble.

America’s foul future has already been shown briefly by the way multinational companies have begun to opt for customer service employees from the Philippines, Canada, India, and Mexico rather than employ Americans here at home.

A cursing culture and society quick to defecate on itself verbally is not what corporations want by way of employees when they seek to fill customer service positions. Therefore rather than endeavoring to painfully endure the time it takes to reeducate a culture and an arrogant country that embraces impatience and hostility, multinational corporations are intelligently opting for hiring customer service employees overseas.

Not only do customer service employees overseas work for less money, but they do a far better job. In Asia particularly, being polite and courteous is done more naturally given the cultural upbringing. Not so in America, a litigious society where hostility radiates with complaints, criticisms, and harsh words to cut those who don’t give us what we like.

Hence customer service jobs is another sector of the economy that has been sliced away and removed from our nation. Our nation given to verbal defecation is doing itself in and making a mess of itself. For some momentary vile pleasure, we tell each other off. Meanwhile corporations knowing full well the grotesqueness of our culture and base social mores, look overseas for customer service reps to fulfill their company needs.

Truly verbal defecation has done in our nation and economically created for us a foul future, as multinational companies don’t trust us, neither can they endure our arrogance, cussing, and fussing. – worldwide speaker, life-changing author of 18 books, and revolutionary consultant

Invite Paul to speak in your city and to your company. –

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Filed under america is in big trouble, america's future, business consultant, customer service consultant, customer service failures, customer service manager trainer, customer service problems, customer service specialist, customer service trainer, verbal defecation nation