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1and1.com auto renewal cancellation policy – fraud, complicated, and poor customer service

http://www.1and1.com with whom I have 34 domains, many of which I have switched from http://www.GoDaddy.com does not offer clean and crisp easy access to your domain names status.  That is unlike with GoDaddy you cannot easily all in one clean listing see the status and expiration dates of your domains.

In an effort to keep ongoing business and continually bang out credit card debits into eternity, 1and1.com likes to hid their auto renewal page in another website altogether and thereby intentionally complicate matters.

The site is http://www.cancel.1and1.com

Then you have to go to the top left and click “cancel” after which you click the link that says “cancel & cancel additional items”

This will finally bring you up to your domains where you can remove the “auto renewal” feature.

1and1 cleverly keeps their customers by making another website to go to in order to simply stop the auto renewal feature, then they conceal and scare customers into thinking they will be altogether cancelling the domain (when they simply want to stop the auto renewal feature).

Many lose heart and simply just leave the domain on auto renewal at this point, but if you persevere you indeed can stop the auto renewal.

A lot of trouble considering GoDaddy makes it way easy.  Upon calling tech support at http://www.1and1.com about my 34 domains with them, I asked to consolidate all packages into one, but the tech was too lazy to do that for me and refused.

Neither would she cancel any of my domains.  To add to the nightmare when cancelling a domain not only to you have to endure the above process at 1and1.com but you also thereafter have to click through your inbox email confirming the cancellation (that is if you even receive it).

When I had one domain transfer that didn’t go through from GoDaddy, I asked 1and1 tech support to tell me if there were any others. The lady “Sheryl” rep.3729 told me “That will take several minutes to look in each one.”

I replied, “I don’t care! I pay your company several dollars every month for domains. Do it!”

She reluctantly did so and didn’t provide very good service because she had to comply with all of 1.and1.com’s goofy policies to slow down customer cancellations and discontinuing a mere auto renewal.

Paul F Davis – international speaker, author, and consumer advocate

http://www.PaulFDavis.com

RevivingNations@yahoo.com

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